These Terms and Conditions ("Terms") govern all interactions, purchases, and engagements between you ("the Client", "User", or "You") and Projext Creative Design Studio ("Projext", "we", "us", or "our"). They apply to the use of our website, client portal, digital services, and all agreements signed with Projext. By engaging our services, you confirm your understanding and acceptance of these Terms in full. These Terms are binding under the laws of the State of Victoria, Australia.

 

1. About Projext

 

Projext Creative Design Studio is an Australian business operating under ABN: 34239566058. We provide professional design, branding, marketing, and digital strategy services primarily to small and medium-sized enterprises. Our primary business address is PO Box 10311 80286, 360 Collins Street, Melbourne VIC 3000, Australia. All communications can be directed to info@projext.au or support@projext.au, or via phone at +61 451 670 629.

 

2. Services Provided

 

Projext offers a broad range of services that include but are not limited to:

Website Design and Development (on platforms such as Wix, Shopify, WordPress, Squarespace, etc.)

Branding Strategy and Visual Identity Creation

Marketing Solutions, including digital campaign setup, email marketing, and social media advertising

Graphic Design for digital and print media

Consulting and digital strategy formulation

 

Each service may be tailored to individual client needs. Full service capabilities can be found on our website at www.projext.au. Customised scopes of work are defined in client-specific service agreements.

 

3. Quotes, Deposits, and Payment Terms

 

All quoted prices are valid for 30 days unless otherwise specified. Upon accepting a proposal or quote, clients must:

 

Pay a non-refundable deposit of 20% for all design-related services in order to initiate work.

For marketing-only services, full payment upfront is required prior to commencement.

Remaining balances are due upon issuance of the final invoice, which generally corresponds with completion or delivery of the agreed service or product.

Invoices issued via our Projext dashboard must be paid by the due date listed on each invoice. Payment methods accepted include Stripe (via invoice link), bank transfer, credit card (over the phone), and cash. Manual invoicing via email may be used if the standard system is unavailable.

 

Failure to meet payment obligations may result in delayed delivery, service suspension, or termination. Projext reserves the right to withhold all final deliverables until full payment has been received.

 

4. Late Payment Policy

 

If an invoice is not paid by the due date, the following will apply:

 

A late payment fee of $10 AUD per week (or local currency equivalent) will be charged.

This fee accrues weekly, starting from the day after the due date, and continues until payment is received.

If the overdue period exceeds 30 days, Projext may terminate the service, refer the matter to debt collection, or pursue legal action.

Late payment penalties apply even if the project is delayed by the client without prior communication. If a legitimate reason or extension is discussed and approved in writing, Projext may waive late fees at its discretion.

 

5. Revision Limits & Scope

 

Each project is limited to a specific number of revisions as agreed upon in the service agreement. Clients are expected to provide clear and consolidated feedback within the timeframe defined. Additional revisions beyond the agreed amount may incur extra fees and extend the timeline.

 

Projext encourages clients to complete our design brief forms in full to ensure our creative team has all the relevant context. If the scope of the project changes mid-way, a new quote or agreement may be issued before continuing work.

 

6. Cancellations & Refunds

 

Clients may cancel a service at any time by submitting written notice via email or by calling our team. However, the following terms apply:

 

Deposits are strictly non-refundable.

If cancellation occurs after work has begun, Projext reserves the right to retain a portion of fees based on work already completed.

Clients may be eligible for a partial refund if the service is in early stages and work has not been delivered.

 

All refund requests must be submitted to support@projext.au with valid reasons and supporting documentation. Refunds will be processed within 14 business days after approval.

 

7. Client Responsibilities

 

The Client agrees to:

 

Provide all necessary access credentials, brand materials, and written content required for service delivery.

Respond to requests and approvals within reasonable timeframes.

Ensure all provided materials are accurate, up-to-date, and free from third-party copyright claims.

Cooperate in completing feedback cycles as outlined in the timeline.

 

Failure to meet these obligations may delay the project and may result in additional charges, penalties, or eventual cancellation of the service.

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8. Removal of Promotional Attribution

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If the Client requests the removal of any Projext promotional attribution displayed on the Website including but not limited to footer text such as “Website by Projext”, “Designed by Projext”, or any hyperlink directing to www.projext.au. The Client acknowledges that a non-negotiable fee of AUD $499.00 will apply for the de-branding service. This fee covers the removal of Projext’s promotional content from the delivered Website.

 

9. Deliverables and Ownership

 

Upon full payment, all final deliverables and intellectual property associated with the completed work will be transferred to the Client. Deliverables may include:

 

Editable design files (e.g., .psd, .ai, .figma)

Web assets and code files

Style guides and brand assets

Published or transferred websites (e.g., Shopify, Wix, WordPress)

 

By default, Projext reserves the right to showcase completed work in its portfolio, on social media, and in promotional campaigns. If a Client wishes to withhold public display of a project, a written request must be submitted to support@projext.au.

 

10. Third-Party Platform Use

 

Projext delivers some services via third-party SaaS platforms, including (but not limited to) Shopify, Wix, Meta Business, Klaviyo, and Google. Clients are responsible for creating and managing their own accounts on these platforms.

 

Projext will only create accounts on behalf of clients if explicit written consent is provided.

 

In such cases, the Client acknowledges that Projext is not liable for any account misuse, downtime, third-party changes, or data loss once access is transferred.

 

Clients are solely responsible for maintaining subscriptions and ongoing usage after delivery.

 

11. Delays and Timeline Extensions

 

Projext will provide an estimated timeline for each service upon commencement. If a project is delayed by the Client without valid cause or communication, invoice due dates will remain as scheduled and late penalties will apply.

 

If the delay originates from Projext, the Client may request a waiver of applicable fees. Projects requiring rushed timelines or expedited delivery may be considered at Projext’s discretion and will incur additional fees if accepted.

 

12. Termination of Service

 

Projext reserves the right to terminate any agreement if:

 

The Client fails to pay outstanding invoices.

The Client breaches these Terms.

The Client ceases communication for more than 14 business days.

 

In the event of termination, Projext will invoice for the work completed up to the date of termination, and the Client will be entitled to retain that work. Any unused funds will be refunded in accordance with the Refund Policy.

 

13. No Guarantee of Results

 

Projext strives to deliver high-quality work tailored to your brand goals. However, due to variables outside our control (e.g., market conditions, algorithms, user behavior), we make no guarantees regarding:

 

Increases in website traffic or SEO ranking

Conversions, leads, or ROI resulting from any marketing service

Long-term platform performance or uptime of third-party integrations

 

Clients agree that all services are provided "as-is," and any performance-based expectations are subjective and beyond Projext’s liability.

 

14. Limitation of Liability

 

To the fullest extent permitted by law:

 

Projext is not liable for incidental, indirect, consequential, or punitive damages

Liability for any claim will be capped at the amount paid by the Client for the specific service in question

We are not liable for damages arising from platform outages, account loss, or third-party system failures

 

Clients agree to indemnify Projext against any legal claims resulting from misuse of delivered services, breaches of these Terms, or third-party platform violations.

 

15. Dispute Resolution

 

All disputes arising from or related to services provided by Projext shall be governed by the laws of Victoria, Australia. Parties agree to attempt resolution through good faith mediation prior to initiating any legal proceedings.

 

If mediation fails, either party may pursue remedies through the Victorian Civil and Administrative Tribunal (VCAT) or an appropriate court of jurisdiction.

 

16. Modifications to These Terms

 

Projext reserves the right to update these Terms at any time. Clients will be notified of significant changes via email or notification banners. It is the Client’s responsibility to review these Terms periodically.

 

Use of our website or services following the publication of changes constitutes acceptance of the updated Terms.

 

17. Contact

 

Projext Creative Design Studio

PO Box 10311 80286,
360 Collins Street, Melbourne VIC 3000, Australia

Email: support@projext.au
Phone: +61 451 670 629